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Client Case Studies


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iWatch311 City Services

Introducing iWatch311 Putting 311 into the mobile environment


Enabling Citizens to submit calls for service using smartphones and the internet in a geo-enabled application that maps the report and resources available in real time.


iWatch311 is a form of technology that provides open channels of communication for issues that concern public space and public services. Like iWatch, iWatch311 provides a standardized protocol for location-based collaborative issue-tracking. By enabling Citizens to submit reports via Smartphones, iWatch311 is an evolution of the phone-based 311 systems that many cities in North America offer.

Unlike the synchronous one-to-one communication of a 311 call center, iWatch311 technologies use the internet to enable these interactions to be asynchronous and many-to-many. This means that departments can receive can exchange information centered around a single public issue. The mobile platform allows citizens to provide more actionable information for those who need it most and it encourages the public to be engaged with civic issues because they know their voices are being heard. Yet iWatch311 isn’t just about this more open internet-enabled model for 311 services, it’s also about making sure the technology itself is open so that 311 services and applications are interoperable and can be used everywhere.

Integrates to CAD with our API

iWatch311 saves money by integrating with Citywide initiatives of Open Source community engagement

Currently, the most developed function of iWatch311 technologies is to report and track non-emergency issues in public spaces. Common issues include potholes, broken streetlights, garbage, vandalism, and other problems that compromise public spaces and infrastructure. Using a mobile device or a computer, someone can enter information (ideally with a photo) about a problem at a given location. This report is then routed to the relevant authority to address the problem. What’s different from a traditional 311 report is that this information is available for anyone to see and it allows anyone to contribute more information. By enabling collaboration on these issues, the open model makes it easier to collect and organize more information about important problems. By making the information public, it provides transparency and accountability for those responsible for the problem. Transparency also ensures that everyone’s voice is heard and in-turn encourages more participation.

Yet even despite these significant precedents, we’re only scratching the surface of the level of civic engagement that iWatch311 technologies could facilitate.

Imagine using these tools to not just report what is broken, but to also start a conversation about the overall health and livability of a community: reporting intersections that feel unsafe, marking where a new bike rack is needed, or even suggesting how a vacant lot could become a park. When appropriate, iWatch311 can even be used to manage volunteer efforts to help supplement government workers. iWatch311 also has the potential to be tied into the local knowledge-bases that many existing 311 call-centers use. Furthermore this technology could be connected to idea sourcing platforms like IdeaScale for uses such as community input in urban planning processes.


View Demosite 


 

Browse Jobs Printable, exportable reporting ability (txt, csv, pdf).
View Jobs Track tips by user, offense, reporting area
and more.
Search Agent Approve, publish or block tips.
Manage Saved Jobs Search multiple variable
(date, offense, keyword, UCR).
Featured Employers Share data as text, RSS, web video, email
Post Resume Receive tips from email, online forms
or SMS.
Help Tips may be text, voice, image or video.
Help Alerting Groups or Task Force Teams may be alerted automatically.
Help Complies with GJXML, NIEM and LEXS standards.
Help Scalable to connect multiple jurisdictions, to share locally, regionally or statewide.
Help Platform based architecture meets local, state & federal legal & privacy mandates
Browse Jobs Tips may be sent as attached email, with all related incident detail (RISC, NIBRS, Tdex, links or other content) as attached file.
View Jobs Tips may be new reports, or may be created from mapped links with prior offense data from CAD on both mobile and PC.
Search Agent Social network architecture to facilitate information sharing, alerts, tips, and data sharing.
Manage Saved Jobs PD admin panel permits creation of unlimited alerts and alert groups for community awareness and alerting.
Featured Employers Clicks to Submit TipTwo way Chat Permits two-way dialog with tipster (with user permission).
Post Resume Tips are assigned unique number for tracking of tip based upon source ("e" email, "s" text message, "f" form, "v" voice)
Help Mobile Dashboard for Police to view and process tips.
Help Alerting Groups or Task Force Teams may be alerted automatically.
Help Permits Voice call to Tip Line Captures Phone calls as sound files ,converts to text, and writes to tip database for investigation.
Help Each Agency has unique access to their own dedicated Virtual Private Server, not shared with other PD's or Other agencies.
Help Tips are stored in a unique database for each agency not shared with other departments.

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iWatch Mobile Apps

App Downloads
IWatch Downloads (apple)
iWatch Downloads (android)
iWatch Downloads (blackberry)

iWatch CID Dashboard

Brochures & Reports
Full Line Brochure
iWatch CID Spec
iWatch 311 Cutsheet

Public Safety IT Magazine Feature

iWatch Powerpoint
PIO Sample Brochure
PIO Sample Brochure Spanish

iTAG Alerting

Videos & News Coverage
Iwatch Interview On CNN
Iwatch Interview On CBS 2 Philadelphia
iThinQware Product
iWatch PSA
iWatch Dallas Chief's Message
iWatchBridgeport News Coverage
iWatchHarrisCounty Sheriff's Message
WFAA 8 TV Coverage
KTVT CBS 11 TV Coverage
WFAA 8 Edit Number 2 TV Coverage

iWatch311

Client Sites
Get iWatch Demo Site
Harris County Sheriff's
Duluth Police
Grapevine Police
Bridgeport Police
Colwyn Police
Philadelphia Police
Howard County Police Dept
Lynwood Police
Dewitt County Sheriff
Naugatuck Police
South Suburban College
Jennings Police
Dallas Police